Discovering the Amazing Incentives of TireRack.com’s Tire Road Hazard Program
Several months ago, I shared my excellent experience purchasing tires through TireRack.com. Recently, I had yet another positive experience with TireRack.com, that has won me over as a loyal customer. After dropping my son off at school, I noticed that all-too-familiar and unsettling yellow icon on my dashboard, indicating a tire was underinflated. A PSI dashboard warning revealed that the front driver’s side tire was very low. Sure enough, upon inspection, I found a nail near the center of the tire. Bummer. While this was an unfortunate incident and discovery, it let to a happy ending with the discovery of Tirerack.com’s Tire Road Hazard Program.
After finding the nail in the tire, I did not get too angry because I knew the tire can be salvaged and only needed a patch. Still, I couldn’t help but feel frustrated about spending more money after recently investing in new tires. I crossed my arms, leaned against the hood of my car, and sulked for a moment. Then I remembered: the tires came with some type of warranty – I never paid much attention to the details.
Tire Rack Tire Road Hazard Program
As I began to rearrange my to-do list for the day, I remembered reading about a warranty when I purchased my tires. Curious, I picked up my phone and called TireRack.com’s customer service to inquire. I was quickly transferred to the claims department, where a representative informed me that all tires purchased through TireRack.com come with a complimentary two-year TireRack.com Tire Road Hazard Program warranty. The representative offered to initiate a claim for me, explaining that all I needed to do next was complete the process by uploading the required documentation to the TireRack.com’s claims portal.
I was so excited. Not just for the fact I was going to save some money right away, but I felt protected against unforeseen hazards that can cost me some money. When I checked TireRack.com’s website I was thrilled to read about the benefits of the program.
TireRack.com states “[t]he Tire Rack Tire Road Hazard Program provides you with a limited warranty for the repair or replacement of any covered tire which during the Coverage Period, becomes Unserviceable because of damage caused by impact with a Road Hazard. Cosmetic Damage is specifically excluded. This limited warranty applies only to losses that occur in the fifty (50) United States.”
Benefits of The Tire Rack Tire Road Hazard Program are as follows:
- 24-Month tire road hazard coverage
- Tire Replacement Benefit will cover one hundred percent (100%) of the current retail price of the damaged Covered Tire as listed on Tirerack.com
- $599 maximum coverage per tire
- Flat tire repair coverage (up to $40/tire per occurrence)
- Roadside assistance for tire related disablements
- Includes tire change or complimentary towing to the nearest repair facility up to a maximum of 25 miles
- For additional details go here
Filing My Claim
I drove my car to the mechanic and got the tire patched. Before leaving, I made sure to get a copy of my invoice. When I got home, I went to the tirerack.com claims portal and uploaded the mechanic’s invoice as well as a picture of the tire damage. Even though it was the first time I logged in to the claims portal, most of my personal information populated, so I was able to complete the claim in less than 3 minutes. The claims portal is very user friendly. And just like that my claim was accepted. I will be receiving a check in the mail to reimburse me for the patching of my tire.
Tires are expensive. But, Tirerack.com makes purchasing tires a great experience – especially knowing I am getting a great price. And now that I know I am covered by the Tire Rack Tire Road Hazard Program, I feel like I have an extra layer of security when driving. I will always purchase my tires through TireRack.com